Local county sends out consumer service surveys - WQOW TV: Eau Claire, WI NEWS18 News, Weather, and Sports

Local county sends out consumer service surveys


Chippewa County (WQOW) - A local county is stuffing envelopes, hoping to get an idea of how to better serve their residents.

Starting September 1st, the Chippewa County Department of Human Services will be sending out a survey, asking residents to rate their services.  The county says they've never done a survey like this and hope to learn what people think of the job they're doing.

"The survey was created to obtain data and feedback from the consumers we serve, so we can see the areas that we need improvement, see how we're doing so that we can align with our consumer needs. And continue to improve and provide quality customer service," says Pauline Spiegel, administrative assistant and consumer service team member.

The survey looks at seven different areas of service.  Residents can take the survey until September 15th.



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