Local 911 dispatch center in period of transition - WQOW TV: Eau Claire, WI NEWS18 News, Weather, and Sports

Local 911 dispatch center in period of transition


CHIPPEWA FALLS - This week is National Telecommunicators Week, celebrating 911 operators and the important task they undertake, and for one local dispatch center, the timing couldn't be better.

The Chippewa County dispatch center is in transition. They are in the process of updating their equipment and facility to better deal with the calls that come in.

They will also be incorporating all calls for the City of Chippewa Falls. The upgrade is needed, because of the important job the dispatchers have to do.

Chippewa County Undersheriff, Eugene Gutsch says, "As the equipment gets back to the fire stations, as the law enforcement officers clear and go about their patrol duties, the dispatchers are certainly the hidden, vital function of making all these entities work and work together."

The Chippewa County dispatch center currently fields about 29 thousand calls for service a year. That number will increase significantly once Chippewa Falls is fully involved. The transition is set to be complete on June 12th.

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