Menomonie's insurance company will not pay for flooded homes - WQOW TV: Eau Claire, WI NEWS18 News, Weather, and Sports

UPDATE: Menomonie's insurance company will not pay for damage to flooded homes


Menomonie (WQOW) - The City of Menomonie's insurance company will NOT be paying for damages to homes resulting from a sewer backup on the northeast side of town.

A letter was sent to affected residents on April 3, saying, "It has been brought to our attention that the liability insurance carrier for the City of Menomonie (EMC Insurance Companies) has determined that the "…city is not negligent concerning flooding of the Shorewood Heights area." 

Click here to read the whole letter.


Menomonie (WQOW) - A mess in Menomonie leaves people feeling helpless. They say they cannot help their neighbors, because they have too much cleaning up to do themselves. A sewer backup on the northeast side of Menomonie flooded several basements in one neighborhood.

"At one point the water was even flowing right over the toilet," said Jane Corning, a Menomonie resident.

The downstairs bathroom is dry now, but it was filled with standing water Monday morning.

"Started to head down the stairs, I had flicked on the lights that illuminate the stairs, and I saw a little shadow. But I didn't know, and then I stepped down and I had ankle deep water I was standing in," explained Corning.

It's left quite a mess for Jane and her husband.

"We have to pull all the carpet out, go up about sixteen inches on the drywall and cut that all out. Take all the insulation out," explained Corning.

The garage has been converted to a storage shed for the time being.

"The emotional part is some of my kids' artwork, that got wrecked. And some of their certificates, some of that stuff is not replaceable. To a mom, it's a big deal, so I'm hoping we can maybe dry a few things out," Corning added.

The Corning's home is one of 16 affected by a rush of water from snow melt that overwhelmed a pump house.

"Circuits had moisture in them, and it caused an automatic shutdown on both pumps. It is actually kind of strange because there are two pumps in the lift stations. If one were to go down, usually the other one would handle it just fine," said Randy Knaack, City of Menomonie Mayor.

Now the question is who will pay for the damage.

"We're looking into seeing if the insurance from the City of Menomonie will cover if their homeowner's insurance doesn't. To my knowledge, we haven't had a situation like this before. So it's new for us also. So until we find out from the homeowners insurance companies and the City of Menomonie, we won't know what action will be taken," Knaack added.

The Corning's say crews have pumped 28,000 gallons of water out of their home. The city's wastewater utility supervisor says the equipment that failed is now running properly again.

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