Local lawmaker hears complaints about delays in unemployment cla - WQOW TV: Eau Claire, WI NEWS18 News, Weather, and Sports

Local lawmaker hears complaints about delays in unemployment claims

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Eau Claire (WQOW) - Website crashes, long waits on the phone and now a government review: this is not a story about the rollout of the affordable care act.

Lawmakers have been hearing complaints from people who are having a tough time getting through. Now, the state is planning an audit of the system.

“A fella from right around here in Pierce County worked in Minnesota for a couple of days before he lost his job totally. When he put that into the website it caused the website to crash. It makes no sense at all,” said Senator Kathleen Vinehout. “I talked to another fella that was on hold for an hour and he just hung up gave up and came back. It took him three days to get through.”

Senator Vinehout says the audit could be finished by the end of fall.

What's interesting is these concerns are popping up when claims are actually dropping.

In 2012, more than 618-thousand initial claims were filed for unemployment insurance benefits. Last year, that number was much less around 552-thousand.

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