Charter Communications goes all digital, requiring customers to - WQOW TV: Eau Claire, WI NEWS18 News, Weather, and Sports

Charter Communications goes all digital, requiring customers to get converter boxes


Altoona (WQOW) - Some cable TV customers in Eau Claire woke up to a blank screen this morning. It's a result of a change by Charter cable, one we've reported in recent weeks. Charter has gone all digital.

For some long-time charter cable customers, a blank TV screen on Tuesday morning was a quick reminder. Charter has gone all digital, meaning you will now need a converter box for each TV that doesn't already have one.

Randy Nyhus, from Chippewa Falls, "I was kind of waiting to see if it was true what they were saying, and it is. It's just a little irritating."

Tricia Helms, from Eau Claire, said, "This morning, the boys turned on the TV, they were pretty disappointed that we didn't have any channels. So, we had to get our boxes right away so they can get back to watching TV."

Nyhus said, "I had to get another box and I have to pay for something that I had yesterday, and I wasn't paying for it."

Tim Lima, from Altoona, said, "It's just a lot of expense, especially in this day and age when money is very tight for a lot of people. More expense just doesn't make sense."

Officials with Charter said they are addressing customer concerns during the transition.

Kim Noetzel, from Charter Communications, said, "We've notified our customers 30 days in advance to pick up their digital equipment...We've expanded our store hours and we've expanded our staff in order to accommodate and move along the best we could."

But, customers who have more than one t-v- are still feeling the pinch.

Lima said, "It's $6.99 for every additional box after the first one. But then, if you have 5 TVs, you need five boxes. Well, 5 times 7 is 35 per month, times 12,  that's a lot of money."

Charter said by going all digital customers will have faster internet speeds and expanded options for high def channels and video on demand.

And a note, for those of you who are Charter customers, and have been used to watching us on channel 5, you can now find us on channel 9.

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