Frequently Asked Questions - WQOW TV: Eau Claire, WI NEWS18 News, Weather, and Sports

Frequently Asked Questions

Q: How often should I get my equipment serviced?
A: A furnace and air conditioner should be serviced every year. Most manufacturers recommend annual preventative maintenance. Kurth offers a Home Check and Clean Sale each April through September. Customers receive reminder cards in the mail.

Q: What happens when I call after hours for emergency service?
A: When you call our phone number (723-2211) after business hours, you will hear a recorded message with information and options. For emergency service, you will enter 3 and be transferred directly to the service technician that is on call.

Q: Will I be billed for my service call or should I pay the service tech?
A: Payment is due at time of service. You may pay the service technician with cash, check, or Visa, MasterCard, or Discover charge cards. (You may give charge card information at the time you call in for service).

Q: What can a homeowner check before calling in for service repairs?
A: Is the thermostat calling for heat or cool, and set to the proper temperature? Has the fuse or breaker been checked? Are you on "Time of Use" service with power company- possibly interrupting the air conditioning? Is the air filter clean? If on L.P. gas or oil, is there fuel?

Q: Can I request specific a technician for my next service?
A: Absolutely, unless the requested technician is not available that day, we send the requested technician. We let the customer know if he's not available.

Q: What is the life expectancy of my equipment?
A: 20 - 25 years.... For your specific equipment, there are many factors that affect life expectancy, including routine maintenance.

Q: What temperature should I set the thermostat while on vacation in winter?
A: If the furnace is a high efficiency condensing gas furnace, it should not be set lower than 60*F or the heat exchanger may corrode prematurely.

Q: What temperature should I set the thermostat in the summer (vs. winter)?
A: People have different comfort levels. A good range for summer would be 74-76*F. Winter would be 68-70*F.

Q: Do programmable thermostats really save energy/money?
A: There are many thermostats that are fairly inexpensive that are programmable and easy to use. They definitely save energy and money compared to leaving the temperature at a normal setting when not at home.

Q: What temperatures & times should I program into my thermostat?
A: The times to program are: when you wake up, leave for work, return from work, and go to bed. Offset the heat setting by 5-8*F. Offset the cooling temperature by 2-4*F.

Q: What is the best air filter to use?
A: If someone in the house has allergies, an electronic air cleaner may be the best choice. MERV is a standardized rating system regarding the overall effectiveness of any type of air filter on removing airborne particles, especially those that are less than 2 microns in size.

Q: How often should I replace the air filter?
A: It depends on the filter and the environment that it is in. Most filters should be replaced every three months.

Q: What can I do to save money if I have an oil furnace?
A: We've definitely seen an increase in conversions from oil to natural gas this year with the current price of oil. The new furnace can pay for itself in fuel cost savings in as little as two-three years. If there isn't any other option other than oil, you can possibly save some money by adding electric duct heaters.

Q: Do you see a lot of In-floor heating systems?
A: Yes. The last ten years has seen a tremendous growth. Most new homes have it installed in the basement and we do many commercial projects with In-floor radiant heat.

Q: Why is my air conditioning unit so big compared to my neighbors?
A: The industry is always looking to produce more efficient units. The newer condenser coil which is in the outdoor unit is manufactured larger to get higher efficiency ratings.

Q: What does SEER efficiency mean?
A: (Seasonal Energy Efficiency Ratio) This measurement gauges air conditioning cooling. All new models are required to have at least a 13.0 SEER rating.

Q: Should I enclose/cover my air conditioning unit for the winter?
A: Enclosing the outdoor air conditioning unit is not necessary. Covering the top only to keep debris out is all that is needed.

Q: How come my upstairs is warmer in the summer and cooler in the winter?
A: Just a matter of physics. Warm air rises and conditioned air is difficult to keep upstairs.

Kurth Sheet Metal Inc

4115 123rd St
Chippewa Falls, WI 54729-6732
Fax: 715-723-2127


Located in the village of Lake Hallie between Chippewa Falls and Eau Claire. Go west on 40th Ave off of Business 53/Hwy 124. Then right on 123rd.

24 Hour Service
Phone: 715-723-2211

Operating Hours

Monday - Thursday
7:30AM - 5:OO PM

7:30 AM - 4:00 PM
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